Give Your Customers a Self-Service Hub
Customers log in to view upcoming appointments, track their technician in real time, review past jobs, and make payments — all without calling your office.
The Problem
Life without customer portal
Customers call your office for everything: 'When is my appointment?', 'Can I reschedule?', 'What did I pay last time?', 'Where is the technician?' Each call takes 3-5 minutes and pulls your staff away from productive work. With 20+ calls a day, you are losing hours to questions that customers could answer themselves.
The GetTimePad Solution
Customer Portal that just works
GetTimePad's customer portal gives your customers a branded self-service hub. They log in with their phone number (verified via OTP), and see all their upcoming and past appointments, live technician tracking links, payment history, and the ability to request schedule changes. Your office phone stops ringing for routine questions.
Deep Dive
Everything inside Customer Portal
A closer look at the capabilities that make GetTimePad's customer portal best-in-class.
Appointment Dashboard
Customers see all upcoming appointments with date, time, service type, assigned technician, and status. Past appointments are archived with full job history, notes, and photos.
Live Technician Tracking
When a technician is en route, the customer portal shows a live map with real-time position and traffic-based ETA — the same Uber-style experience available via the tracking link, built directly into the portal.
Payment History & Pay Now
Customers view past payments, outstanding balances, and can pay open invoices directly from the portal via Stripe. No more 'the check is in the mail' delays.
Schedule Change Requests
Customers can request a reschedule directly from the portal. Your office reviews and approves the request, then the customer is notified of the new time. No phone calls needed.
OTP Phone Login
Customers log in by entering their phone number and a one-time SMS code. No passwords to remember, no accounts to create. Secure, frictionless access in seconds.
Review & Feedback Submission
After a job, customers can leave a review directly in the portal. The smart routing system sends 4-5 star reviews to Google/Yelp and captures 1-3 star feedback internally.
How It Works
Customer Portal in 4 simple steps
Customer Receives Link
After booking, the customer gets a link to the portal via SMS and email.
Log In with Phone Number
Enter their phone number and verify with a one-time SMS code. No passwords needed.
View Appointments & Track Tech
See upcoming jobs, watch the technician's live location, and review past service history.
Pay & Review
Pay open invoices and leave reviews — all from one branded portal.
Results
The impact on your business
Reduce inbound calls by 50%
Customers find appointment details, tracking, and payment info themselves instead of calling your office.
Increase on-time payments by 40%
Making payment easy and accessible in the portal means customers pay faster.
Boost customer satisfaction scores
Self-service convenience and live tracking transparency create a premium customer experience.
Industry Applications
See how customer portal works for…
Locksmith
Locksmith customers track the technician in real time during stressful lockout situations.
HVAC
HVAC customers view their maintenance history and schedule seasonal tune-ups through the portal.
Plumbing
Property managers review all service history across multiple properties in one portal.
Electrical
Commercial customers view past inspection reports and schedule follow-up work.
Related Features
Works even better together
Customer Portal is just one piece of the puzzle. Explore these complementary features.
FAQ
Frequently asked questions
Do customers need to download an app?
Can I brand the portal with my company name and logo?
Is the portal secure?
Can customers book new appointments through the portal?
Can customers cancel appointments through the portal?
Try Customer Portal free for 14 days
No credit card required. Set up in under 5 minutes. See why field service businesses are switching to GetTimePad.