Turn Every Job Into a 5-Star Review
Automated post-job review requests with sentiment-based routing. Happy customers go to Google. Unhappy customers come to you first. Build your reputation on autopilot.
The Problem
Life without smart review management
You know your team does great work, but your Google Business Profile has only 23 reviews while the competitor across town has 200+. Happy customers rarely leave reviews unprompted. And when an unhappy customer does leave a public 1-star review, the damage is done before you even know about it. Manual review requests are inconsistent — some technicians remember, most do not.
The GetTimePad Solution
Smart Review Management that just works
GetTimePad automatically sends a branded review request to every customer after their job is marked complete. The customer sees a simple star rating page. If they rate 4 or 5 stars, they are redirected to your Google, Yelp, or Facebook review page to post publicly. If they rate 1-3 stars, their feedback is captured internally and your office is alerted — giving you a chance to resolve the issue before it becomes a public complaint. Fully automated. Zero effort from your team.
Deep Dive
Everything inside Smart Review Management
A closer look at the capabilities that make GetTimePad's smart review management best-in-class.
Automated Post-Job Review Requests
When a job is marked as completed, GetTimePad automatically sends an SMS to the customer with a link to your branded review page. No manual sending, no technician involvement. Every single customer is asked for a review.
Sentiment-Based Smart Routing
Customers first rate their experience on your branded page. 4-5 star ratings are routed to Google, Yelp, Facebook, or any review platform you choose. 1-3 star ratings are captured internally. This protects your public reputation while giving you a chance to fix issues.
Reputation Dashboard & Analytics
Track total reviews sent, opened, and submitted. See your average rating, rating distribution, and trends over time. Identify technicians with the highest and lowest average ratings. Use data to coach your team.
Customizable Review Templates
Personalize the review request SMS with merge tags: {FIRST_NAME}, {SERVICE_TYPE}, {TECH_NAME}. Match the message to your brand voice and make customers feel valued, not spammed.
Configurable Rating Thresholds
The default split is 4+ stars public, 3 and below internal. But you can adjust. If you want only 5-star reviews going to Google, set the threshold to 5. You are in full control.
Manual Re-Send for Any Job
If a customer did not respond to the initial review request, dispatchers can manually re-send the link from the appointment detail view. Follow up without pestering — you decide when.
How It Works
Smart Review Management in 4 simple steps
Job Completes
The technician marks the appointment as 'Completed' in the app. No other action required.
Review Request Sent Automatically
An SMS goes to the customer with a link to your branded review page.
Customer Rates the Experience
The customer taps the link, sees your branding, and selects a star rating.
Smart Routing Kicks In
4-5 stars: redirected to Google/Yelp. 1-3 stars: feedback captured internally and your team is alerted.
Results
The impact on your business
3x more Google reviews per month
Asking every customer automatically generates a steady stream of public 5-star reviews.
Protect your public reputation
Negative feedback is captured internally so you can resolve issues before they become 1-star Google reviews.
Identify top & underperforming techs
Per-technician rating analytics help you reward your stars and coach those who need improvement.
Industry Applications
See how smart review management works for…
Locksmith
Locksmiths depend on Google reviews for emergency calls. Automated requests build a steady review stream.
HVAC
HVAC companies with 100+ Google reviews dominate local search results. Automation gets you there faster.
Plumbing
Plumbers who ask for reviews after every job see a 3-5x increase in monthly review volume.
Electrical
Electricians build trust with homeowners through a strong public review presence.
Related Features
Works even better together
Smart Review Management is just one piece of the puzzle. Explore these complementary features.
FAQ
Frequently asked questions
Which review platforms can I route to?
What happens with negative reviews?
Can I customize the review request message?
How soon after the job is the review request sent?
Does this violate Google's review policies?
Try Smart Review Management free for 14 days
No credit card required. Set up in under 5 minutes. See why field service businesses are switching to GetTimePad.