Ask Every Customer for a Review, Automatically
After every job, GetTimePad texts and emails a review request. Every customer gets the same Google, Facebook and Yelp links, and can also send private feedback. Build your reputation on autopilot.
The Problem
Life without automatic review requests
You know your team does great work, but your Google Business Profile has only 23 reviews while the competitor across town has 200+. Happy customers rarely leave reviews unprompted. Manual review requests are inconsistent — some technicians remember, most do not.
The GetTimePad Solution
Automatic Review Requests that just works
GetTimePad automatically sends a branded review request to every customer after their job is marked complete, by text and by email. The customer opens a simple page with your Google, Facebook and Yelp review links at the top — the same links for everyone, whatever they think of the visit. Below the links they can rate the visit and send private feedback to your business; that never replaces a public review, and they can do both. Fully automated. Zero effort from your team.
Deep Dive
Everything inside Automatic Review Requests
A closer look at the capabilities that make GetTimePad's automatic review requests best-in-class.
Automated Post-Job Review Requests
When a job is marked as completed, GetTimePad automatically sends the customer a review request by SMS and email, with a link to your branded review page. No manual sending, no technician involvement. Every single customer is asked for a review.
The Same Review Links for Every Customer
Every customer gets the same links to your Google, Facebook and Yelp review pages, whatever they think of the visit. GetTimePad does not decide who sees a review link: there is no rating gate.
Reputation Dashboard & Analytics
Track review requests sent and opened, taps on your review links, and the ratings customers give. See your average rating, rating distribution, and trends over time. Identify technicians with the highest and lowest average ratings. Use data to coach your team.
Customizable Review Templates
Personalize the review request SMS with merge tags: {FIRST_NAME}, {SERVICE_TYPE}, {TECH_NAME}. Match the message to your brand voice and make customers feel valued, not spammed.
Optional Private Feedback
Customers can also send private feedback to your business from the review page. It is an extra, never a replacement: the public review links are there for everyone, and a private message does not stand in for a public review.
Manual Re-Send for Any Job
If a customer did not respond to the initial review request, dispatchers can manually re-send the link from the appointment detail view. Follow up without pestering — you decide when.
How It Works
Automatic Review Requests in 4 simple steps
Job Completes
The technician marks the appointment as 'Completed' in the app. No other action required.
Review Request Sent Automatically
An SMS and an email go to the customer with a link to your branded review page.
Customer Opens the Page
The customer taps the link and sees your branding and your Google, Facebook and Yelp review links.
Customer Chooses
They tap a review link to post publicly. If they like, they can also send private feedback to your business.
Results
The impact on your business
3x more Google reviews per month
Asking every customer automatically generates a steady stream of public reviews.
Hear about problems directly
Private feedback goes to your business alongside the public review links, so you can follow up with a customer who had a rough visit.
Identify top & underperforming techs
Per-technician rating analytics help you reward your stars and coach those who need improvement.
Industry Applications
See how automatic review requests works for…
Locksmith
Locksmiths depend on Google reviews for emergency calls. Automated requests build a steady review stream.
HVAC
HVAC companies with 100+ Google reviews dominate local search results. Automation gets you there faster.
Plumbing
Plumbers who ask for reviews after every job see a 3-5x increase in monthly review volume.
Electrical
Electricians build trust with homeowners through a strong public review presence.
Related Features
Works even better together
Automatic Review Requests is just one piece of the puzzle. Explore these complementary features.
FAQ
Frequently asked questions
Which review sites do customers get links to?
What if a customer is unhappy?
Can I customize the review request message?
How soon after the job is the review request sent?
Does this violate Google's review policies?
Try Automatic Review Requests free for 14 days
No credit card required. Set up in under 5 minutes. See why field service businesses are switching to GetTimePad.