Reduce No-Shows by 80% With Automated Reminders
SMS and email reminder sequences that fire automatically before every appointment. Customers confirm, reschedule, or cancel — saving your team from making dozens of daily reminder calls.
The Problem
Life without automated appointment reminders
No-shows are the silent killer of field service revenue. A technician drives to a job, waits 15 minutes, then drives away — wasting an hour of billable time, fuel, and the opportunity to serve a paying customer. Studies show that 20-30% of service appointments are no-shows when no reminder is sent. Your office staff tries to call everyone the day before, but with 30+ appointments daily, half the calls go to voicemail anyway.
The GetTimePad Solution
Automated Appointment Reminders that just works
GetTimePad sends automated reminder sequences to every customer via SMS and email. The default sequence sends a reminder 24 hours before the appointment and another 1 hour before. Each message includes the date, time, service type, and technician name. Customers can confirm, reschedule, or cancel directly from the message. The system handles everything — no staff intervention required.
Deep Dive
Everything inside Automated Appointment Reminders
A closer look at the capabilities that make GetTimePad's automated appointment reminders best-in-class.
24-Hour & 1-Hour Reminders
The default sequence sends an SMS and email 24 hours before the appointment, then another 1 hour before. Both messages include the appointment date, time, address, service type, and assigned technician.
Customizable Templates with Merge Tags
Personalize every reminder with merge tags: {FIRST_NAME}, {BOOKING_DATE_TIME}, {SERVICE_NAME}, {TECH_NAME}, {TRACKING_LINK}, and {DEPOSIT_LINK}. Write messages that match your brand voice.
Status-Based Triggers
Reminders fire based on appointment status changes. Booking confirmation goes out on creation. En-route notification fires when the tech taps En Route. Completion follow-up sends after the job. Each automation can be enabled or disabled independently.
Two-Way SMS Responses
Customers can reply to reminder texts. Replies appear in the GetTimePad inbox as threaded conversations linked to the customer and appointment. Your team can respond from the inbox without switching to a personal phone.
Staff Assignment Notifications
When a technician is assigned to a job, they receive an automatic notification with job details, customer info, and address. When a job is reassigned, both the old and new tech are notified instantly.
Daily Summary Emails
Every morning, each technician receives a summary email with their day's schedule — all appointments, addresses, customer names, and notes in one glance. Managers receive a team-wide overview.
How It Works
Automated Appointment Reminders in 4 simple steps
Appointment Is Created
A booking is made via online portal, phone, or AI receptionist. A confirmation SMS and email go out immediately.
24-Hour Reminder Fires
The day before the appointment, an SMS and email remind the customer with date, time, and service details.
1-Hour Reminder Fires
One hour before the appointment, a final reminder confirms the time and includes the assigned technician's name.
Post-Job Follow-Up
After the job completes, automated review requests and rebooking reminders go out based on your settings.
Results
The impact on your business
Reduce no-shows by 80%
Two-touch reminders (24 hours and 1 hour) dramatically reduce forgotten appointments.
Save 2+ hours daily on reminder calls
Automated SMS and email replace manual phone calls that go to voicemail anyway.
Recover $3,000+ per month in saved revenue
Fewer no-shows mean fewer empty time slots and more billable hours per technician.
Industry Applications
See how automated appointment reminders works for…
Locksmith
Reduce no-shows for scheduled rekey and lock change appointments with automated reminders.
HVAC
Remind homeowners of maintenance tune-ups they booked weeks ago and forgot about.
Plumbing
Confirm scheduled plumbing work so techs do not show up to locked, empty houses.
Electrical
Send reminders for inspection appointments that require the homeowner to be present.
Related Features
Works even better together
Automated Appointment Reminders is just one piece of the puzzle. Explore these complementary features.
FAQ
Frequently asked questions
Can I customize when reminders are sent?
Can I disable specific automations?
Do reminders go via SMS, email, or both?
Can customers reply to reminder texts?
Are there additional charges for SMS reminders?
Try Automated Appointment Reminders free for 14 days
No credit card required. Set up in under 5 minutes. See why field service businesses are switching to GetTimePad.